Three hours to do a reboot after security patch install? Refusing to answer the phone? Saying that you need our login and password because there's “been a problem and the techs are working on it” when in fact no one is even at the colo facility and all the box needs is someone to push the reset button? Telling us we can't talk to the techs because “none of them speak English”? Faking cell phone static when you accidentally answer the phone? Saying you're located in Europe when we've been to your facilities in Toronto in person?