I'm not sure what is causing the server outages. For all I know the folks over in that big five sided building have taken issue with my previous entry. Time to call tech support.
Me: I need to get one of my servers rebooted.
Tech: OK, what's the IP address?
Me: (I tell him whatever IAM's IP is).
Tech: And what's your CE number?
Me: I'm sorry, I don't know what that is.
Tech: Are you authorized to access this machine?
Me: Sure, it's mine.
Tech: What does it look like?
Me: I have no idea. It has an external SCSI enclosure though.
Tech: Is it leased?
Me: I have no idea. Some of my machines are, some aren't. I'm not usually the one that makes these calls.
Tech: What's your name?
Me: Shannon Larratt.
Tech: You're not on the access list.
Me: Well, I can tell you anything you'd like about what's inside the machine. All I need is for you to reboot it. It's a Windows box, IIS was crashing so I rebooted and it didn't come back online afterwards.
Tech: Ok, but I really shouldn't be doing this…
Me: Thanks.
(I wait a while, a few minutes later he's back on the phone.)
Tech: That was a BSD box!
(He sounds really nervous.)
Me: Are you sure you rebooted the right computer? The IP is…
Tech: I'm beginning to feel like I've been social engineered.
Me: Honestly, you haven't been. Please just double check the IP and reboot the box with the external drive array on it.
Tech: Oh, I see it now.
(Another minute)
Tech: OK, it's rebooted now. But I really can't do any more than this for you, I could already get in trouble for this.
Me: Thanks, I'm already logged in.
Anyway, I apologize for the downtime. I kind of think it will happen again though. I'll say this again, as I always do, remember this about all computers that you use: they're not bulletproof. I always do my best to take care of everyone's data, but please keep a copy of the stuff you care about on your computer at home as well. Don't upload a picture to IAM and then delete it from your own machine.
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